AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Kate spade surprise sale9/4/2023 I called again then they told me oh no no no no your shoes are coming and as soon as they come will return them back to you and this time we won't charge you. The next day I received an email saying it's out of stock again. I changed it to a non-condo based address to a residential address and I was told that it would come and that I would get a little discount. I complained and they said oh we're so sorry. I ordered the shoes they were quote unquote undeliverable and then the delivery person said I'm deliverable and return them even though it was deliverable. Each individual person is wonderful and then promises and then you get a call the next day as if nothing has ever happened. Kate Spade has the worst customer service I have ever seen. I want to be able to examine zippers/stitches/etc. However, I may not buy another Kate Spade product on online again. Should I use the coupon, It would cover the expense of the 40-mile drive to return it. For my trouble, the company did offer me a 15% off coupon for a future order. I cannot figure out how a defect, as obvious as mine, ever made it out of the factory. However, I thought others would want to know that Kate Spade needs to improve their quality control department. It is well made and as all Kate Spade products, it is simple, eloquent, and functional. Since all worked out in the end, I hesitated to write a negative review. Kate Spade requires that returns are handled through UPS, which was a 40-mile round-trip drive for me. However, it took a couple of weeks to obtain a return label3 calls and 5 emails later. Within a week, I received a high quality, non-defective handbag. I talked to a number of employees, and they were all professional and polite. I was surprised and delighted to learn that the coronavirus did not shut down their. However, my $379 Kate Spade handbag, ordered on-line, arrived with a broken zipper. I cannot recall an of my purses having a defect. I am elderly and have bought many purses through the years.
0 Comments
Read More
Leave a Reply. |